Service support from Leater - consist of the range of different activities such as: complex audit of equipment - which we do to tell you in detail about the current status of the systems and to understand how to make the most of the available opportunities; regular monitoring – to prevent incidents and avoid emergency failures; regular maintenance - to timely change parts that have used up the resource, extend the service life of the system and ensure its reliability; quick repair and temporary replacement of equipment - for quick troubleshooting; our care, attention and support - so that you can be sure that your expectations from the system will always be met
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Confidence
You can always be sure that the functions of the systems - security assurance, video conferencing, or control of the production - will be performed with the required quality, and exactly when you need it. Because, conducting a regular inspection and routine maintenance of the equipment which we provides are significantly reduces the probability of emergency incidents and cut downtime of the systems
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Convenience
Our response on incidents is quick and predictable, because we reserve the resources of our engineers specially for you. Wee agree with you and carefully follow to the planned time and procedure for carrying out planned service work, we carry out our service inconspicuously so as not to interfere with your work
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Efficiency
Atention to details, on time replacement of worn-out parts, scheduled equipment repair - will allow you to avoid losses from system downtime, save money on eliminating the consequences of emergency breakdowns, and avoid premature decommissioning of the system
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Development
Professional advices from our specialists will help you full power use the functionality of the systems and get maximum benefit and efficiency. In addition, we follow the appearance of software updates, firmware, and new models of equipment and are always willing to share new opportunities with you
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We carefully inspect the system, study the available documentation, test the equipment according to the existing TOR or according to the agreed test task, identify faulty equipment, identify weak points and existing shortcomings, assess potential risks.
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We draw up a conclusion (audit report) that contains a description of the current state of the system, conclusions regarding the existing order and conditions of system operation, warranty service options, provide reasonable recommendations for repair, replacement, regular maintenance and further operation of the equipment.
We usually divide the recommendations into two parts. Critical - those that significantly affect the operation of the system, its functionality, security, and must be worked out in the near future), and desirable - those that can improve the operation of the system or increase its efficiency, or reduce certain risks, but can be implemented later.
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We provide proposals for further maintenance and support of the system, which include a list of repair work and equipment that must be replaced or repaired (for repairs, we have established relationships with service centers of many manufacturers), a list of routine work, the frequency of their performance, incident response standards , namely the channels and deadlines for responding to appeals, the scope and channels of providing remote support and the guarantee for service work performed. After agreeing on the scope of support, we calculate and provide the cost of repairs, regular service work, as well as overtime emergency trips
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We conclude a service contract and perform the stipulated work according to the agreed schedule, observing the agreed quality of service (QoS) standards. In addition, if necessary, we restore the necessary documentation for the work (compile solution diagrams, cable log, operating instructions, etc.), and carefully report on the state of the system and the work performed.
If we service systems installed by our specialists, then planning and performing the service is easier, because we have complete information about the equipment, we have ready the appropriate documentation, data on the warranty obligations of suppliers, and we have the opportunity to involve in the service engineers who accepted participation in the installation and commissioning of this particular system.
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Experience and professionalism. Our staff consists of certified engineers with experience from 5 to 25 years in the fields of AV solutions and security systems, some of our engineers have been working at Liter for more than 15 years. Our clients are large manufacturing enterprises, international companies, state institutions, armed forces, universities, with all of which we have long-term partnerships that we have been maintaining for many years. Because we are well versed in systems and solutions, and we understand the needs of our customers
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High standards of work. Thanks to the international partnership and participation in the global alliance of GPA integrators, we work according to the highest requirements and accepted global standards in the field of system integration, which are used to serve global customers around the world. We promptly respond to your requests, perform work and report on time, we are responsible and clear in communication
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Uncompromising quality and reasonable price. We have an established service process and roles that are directly responsible for the service. Thanks to coordinated interaction, careful planning and flexibility, we can set a reasonable price for our services without compromising on the quality of the work performed.
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In addition, we are able to listen and understand your needs and tasks and offer you solutions
Tell us about yourself, the problems you face when operating security systems, video surveillance, access control, conference systems, meeting room equipment, situation center and control room equipment, video walls, digital signage solutions, sound systems - we will find a way to help you